Recently I read about a study conducted in 2001, which included approximately 20,000 interviews exit. A major conclusion of the study was to poor communications skills of supervisors was the leading factor in poor supervisory behavior, which caused people to leave their jobs. And I believe there is much evidence today that there are many that have been introduced in the management and supervisory positions without the proper communication skills and thus to cause this dysfunctional behavior to continue in many workplaces.
Okay coach, what do you recommend to keep these poor communication skills of managers and supervisors? Well, strategic thinking business coach wants to share the thirteen (13) powerful communication tips for them, as well as others in the workplace. Here they are:
1. Commit to be an active listener. And learn how to “hear” what people are saying to you.
2. Have regular one-on-one meeting with people who work with you. And give them your full attention when meeting with them.
3. Demonstrate the value of your business or organization on a consistent basis in whatever you do in your dealings with other employees and then you manage and control.
4. Be sure you make an extra effort to ensure that all those people who need to know are told what they need to know and timely. For performance issues, this means communication with them well before the annual performance review.
5. discuss personal and sensitive issue in person, preferably face-to-face or by telephone if necessary, rather than through the mail.
6. Ensuring the confidentiality of communication as appropriate and necessary.
7. Learn how to communicate with groups of employees.
8. Upstairs feedback from your staff and colleagues about their communications.
9. eye contact with the person or people you are communicating.
10. Send consistent message by making your words; Gestures facial expressions and tone of voice fit the message.
11. Stay focused on the present, feelings, understand each other and find a solution.
12. Ask for help if you need it.
practice, practice, practice communication skills!